Privacy Policy

Shadow Freight LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly:

• Full name — provided when you submit a contact or quote request form
• Phone number — used to contact you about your freight request or to send SMS notifications if you have opted in
• Email address — used for correspondence and follow-up communications
• Company name — provided to identify your business or brokerage
• Shipment information — including origin, destination, commodity type, weight, and pickup date, provided to process your freight request
• SMS consent status — whether you have opted in to receive SMS messages from us

Information Collected Automatically:

• IP address and browser type (for website security and analytics)
• Pages visited and time on page (via standard web server logs or analytics tools)
• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and respond to freight quote requests, dispatch loads, and coordinate pickup and delivery.
• Communication: To contact you by phone, email, or SMS (where consent has been given) regarding your shipment, quote status, or business inquiry.
• SMS Notifications: If you have opted in, to send you dispatch updates, delivery confirmations, customer support messages, and occasional service-related notifications via SMS.
• Compliance: To maintain records required by FMCSA regulations and applicable law.
• Business Operations: To improve our services, respond to inquiries, and maintain internal records.
• Legal Obligations: To comply with applicable laws, regulations, or legal processes.

3. SMS Messaging — Consent and Use

We may send SMS text messages to individuals who have explicitly opted in by checking the SMS consent checkbox on our website forms. By providing your phone number and checking the SMS consent box, you consent to receive the following types of messages from Shadow Freight LLC:

• Dispatch updates and load status notifications
• Delivery confirmations and estimated arrival times
• Customer support responses
• Appointment reminders and scheduling communications
• Occasional service announcements or promotional messages

Message Frequency: Message frequency may vary depending on your inquiry or shipment activity.

Message and Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details.

Opt-Out Instructions: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further messages will be sent. To re-subscribe, reply START.

Help: Reply HELP to any SMS message for assistance, or contact us directly at (224) 688-4633.

Consent Not Required: Your consent to receive SMS messages is entirely optional and is not required as a condition of receiving any service from Shadow Freight LLC.

4. How We Share Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties, except as described below:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or serving you — provided those parties agree to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, including FMCSA compliance requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as a business asset.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When information is no longer needed, we take steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of SMS communications at any time (reply STOP)
• Withdraw consent for specific uses of your data

To exercise any of these rights, contact us using the information in Section 10 below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse cookies or notify you when a cookie is sent. Some features of our website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites, including the FMCSA SAFER System. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content or activities of linked sites.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of those changes.

12. Contact Us — Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shadow Freight LLC
Attn: Privacy Inquiries
1699 Wall Street, Suite 105
Mount Prospect, IL 60056
Phone: (224) 688-4633